Before you open an account or use any part of this platform, these terms set out the rules that apply to your access, your session activity, and the way your account is managed. We keep this language direct so you know exactly where you stand — read through the sections below, and reach out through the support paths listed if anything needs clarification.
Account access covered
GCash & PESONet context
Session control policy
Jurisdiction-dependent access
POLICY POSTURE
How These Terms Apply to Your Account
These terms and conditions govern the relationship between smtaya365 and anyone who creates an account or accesses content through this platform. By completing registration, you confirm that you have read and accepted these terms in full. Access to the platform and its features — including game content from Pragmatic Play, JDB, Habanero, Microgaming, Joker, and PlayStar — depends on local law and is available only where permitted in your region. We do not determine eligibility unilaterally; if local law restricts access, these terms do not override that restriction. Where transactions are involved, the terms apply to all payment activity processed through verified local rails. GCash and PESONet are the payment methods whose records we can reference in disputes. Any transaction record linked to your account — deposits, adjustments, or returns — is subject to the audit trail held in your account history. We may update these terms when platform conditions or regulatory guidance changes. The current version is always the one shown on this page. Continued use of the platform after an update is published constitutes acceptance of the revised terms.
GCash
GCash deposit and transfer records are part of your account transaction history and may be referenced in any policy-related review.
PESONet
PESONet transfers processed through your account are logged and retrievable through the account history section after login.
Account History
Your full transaction record is held in your account dashboard. This is the authoritative reference for any amount-related question under these terms.
POLICY SCOPE
What These Terms Cover and What They Do Not
These terms apply specifically to accounts registered on smtaya365 and to activity conducted through this platform. They do not extend to third-party services, external payment providers beyond their interface with your account, or content governed by the terms of the game studios we carry. Understanding the boundary of this policy helps you direct questions to the right place.
Account Access
These terms cover the creation, use, suspension and closure of your smtaya365 account. Login credentials, session history and account-level restrictions all fall within this policy's scope.
Transactions
Payment activity processed through your account — including GCash and PESONet deposits and any resulting wallet adjustments — is subject to these terms. The account history section shows the authoritative record.
Site Content
Game titles from studios such as Pragmatic Play, JDB and Habanero are accessible through this platform, but the rules of each game are defined by the respective studio and displayed within the game interface.
Third-Party Services
External services — including e-wallet providers like GCash and PESONet — operate under their own terms. Their service conditions are separate from this policy and we do not control them.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These terms are not one-directional. You hold specific rights in relation to your account data, your transaction records, and your ability to raise questions or request corrections. If something in your account history looks wrong, you can submit a formal query through the support channel and we will pull the corresponding record for review. Corrections to personal account details — such as registered contact information — can be requested at any time; the process is described in the account settings section after login. If you believe a term has been applied incorrectly to your account, you can raise a dispute and we will respond through the same channel within the timelines posted in the support section. These rights apply to any account holder who accessed the platform in a region where local law permits it.
Review Records
Access your full transaction history — including GCash and PESONet records — directly from the account dashboard after login. This log is your first reference for any amount-related question.
Correct Account Details
If your registered contact information or account profile needs updating, go to account settings after login and follow the fields shown. Document any change you submit for your own records.
Raise a Question
Any policy question — about how a term was applied, what a transaction record shows, or what a restriction means — can be sent to our support team. See the contact paths in the support section below.
Request Support
If a session restriction or account-level action was applied to your account and you want an explanation, submit the request in writing through the support channel. We will reference the account record in our response.
POLICY CONTACT
How to Reach Us on Policy Questions
Policy queries move faster when they arrive with your account reference and a brief description of the issue. Use the contact paths below depending on how quickly you need a response.
Live Chat
The live chat window is available from the account dashboard after login. Use it for time-sensitive policy questions or to flag a transaction discrepancy you see in your account history.
Email Support
For detailed policy queries — such as a written request to review a session record or correct account details — send an email to our support address. Include your account reference in the subject line.
Account Help Centre
The help section within your account covers the most common policy questions, including how terms apply to GCash and PESONet transactions and what the session control options look like.
POLICY HANDLING
How We Handle Your Data and Account Under These Terms
These terms include obligations on our side, not just yours. Here is how we approach the key areas of data handling, cookies, account security, and retention — and where to direct requests when you need something changed.
Data Handling
Account data — including your registered details and transaction history linked to GCash and PESONet activity — is held securely and accessed only for account management, policy review, or compliance with applicable law in eligible regions.
Cookies and Session Tracking
We use cookies to maintain your session state, remember account preferences, and detect irregular activity. You can review and manage cookie settings through your browser. Disabling certain cookies may affect how account features behave during your session.
Account Security
Your account credentials are your responsibility. We do not store plain-text passwords. If you suspect unauthorised access, use the account recovery path shown on the login page, then contact support with your account reference.
Retention and Deletion
Transaction records and account activity logs are retained for as long as required under applicable rules for supported regions. To request a review of what data we hold on your account, submit the request through email support with your account reference.
POLICY FAQ
Common Questions About These Terms
These are the questions we receive most often about how the terms apply, where records are kept, and what to do when something needs reviewing.
When do these terms apply to my account?
These terms apply from the moment you complete registration and continue for as long as your account remains open. Any action taken through your account — including sessions, wallet adjustments and GCash or PESONet transactions — falls under these terms from that point forward.
Can smtaya365 update these terms, and will I be told?
Yes. We may revise these terms when platform conditions or applicable guidance changes. The updated version is published on this page with immediate effect. If you continue using the platform after an update, that constitutes acceptance of the revised terms. Check this page periodically to stay current.
Where can I find my transaction records if I have a dispute?
Your full transaction history — including GCash deposits, PESONet transfers and wallet adjustments — is shown in the account dashboard after login. That record is the authoritative reference we use when reviewing any amount-related dispute raised through support.
What should I do if a term has been applied incorrectly to my account?
Raise it through the live chat or email support channel. Include your account reference and a short description of the issue. We will pull the relevant account record and respond with an explanation. Written disputes receive a written response.
Do these terms cover access from all regions in the Philippines?
Access depends on local law and is available only where local law permits. These terms do not override regional restrictions. If access is not available in your area under current law, these terms do not apply to circumventing that restriction.
How do I request a correction to my registered account details?
Go to account settings after login. The fields for updating your registered contact information are shown there. If a correction cannot be made through the self-service path, submit the request through email support with your account reference and the detail you want updated.
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