Mobile / Sports
Every account you open with smtaya365 involves the collection of certain personal details — and this policy tells you exactly what we collect, why we collect it, and what choices you have over it. Access to our platform depends on local law and is available only where local regulations permit.
When you create an account, we collect the registration details you provide — your name, contact number, email address and the payment method you connect to your wallet. If you use GCash or PESONet to fund your account, the transaction reference and amount are logged against your account record. We do not store your GCash PIN or PESONet credentials; those stay within their respective platforms. Session activity — which pages you visit, how long you stay, and which sections you interact with — is recorded to help us keep account controls accurate and to surface the session settings most relevant to your activity. We also collect device identifiers and browser signals to detect irregular access patterns that may indicate an account security concern. Your data is not sold to third parties. It is used only to operate your account, process your payment records, respond to your support requests and meet any obligations required by the jurisdictions where our platform is available. Any personal information held in your account can be reviewed or queried by contacting our support team through the route described further in this page.
This policy applies to every interaction you have with smtaya365 directly — your account, your wallet activity and any support conversation you initiate. It does not extend to third-party services you reach from our platform, such as the GCash app or PESONet transfer portals, which each operate under their own privacy terms. Understanding the boundary helps you know exactly which entity holds which part of your data.
All data gathered during login, registration and account verification falls under this policy. This includes the email address, contact details and identity fields you complete when setting up your account with smtaya365.
Transaction references tied to GCash deposits or PESONet transfers are stored in your account record under this policy. The payment platforms themselves — GCash, PESONet — hold their own data under separate terms we do not control.
Your activity within the smtaya365 platform — pages visited, session duration, account settings adjusted — is covered here. This data shapes the account controls we surface to you and is not shared with game studios for any purpose outside platform operation.
Links or integrations that take you away from smtaya365 — including wallet apps, payment gateways or external support tools — are not covered by this policy. Check the privacy terms of each third-party service separately before sharing your details there.
You are not a passive subject of this policy — there are concrete steps you can take at any point. Once you are logged in, your account dashboard shows the personal details currently on file, including the contact information and payment method linked to your wallet. If any detail is incorrect, you can update it directly from the account settings page; fields that affect your payment records — such as the mobile number tied to your GCash account — may require identity confirmation before the change is saved. If you want to know what specific data we hold beyond what the dashboard shows, you can submit a data query through our support channel. We aim to respond to data queries within a reasonable period. You also have the option to request account closure, after which we retain only the minimum transaction records required by the jurisdiction where your account was active. Raising a concern about how your data has been handled is always an option; the contact route is in the support section below.
Log in and open your account dashboard to see the personal details and payment records we currently hold. GCash and PESONet transaction references are listed in your transaction history tab.
Go to account settings to update your contact number, email or linked payment method. Changes that affect your GCash or PESONet connection may prompt an identity confirmation step shown on-screen.
If you want details beyond what your dashboard shows, send a query to our support team using the contact route listed below. Include your registered email so we can match the request to your account record.
You may close your account at any time by contacting support. After closure, we retain only the transaction records required under the applicable rules of the jurisdiction where your account was held — no marketing use of retained data.
Privacy questions deserve a direct answer. Whether you want to correct a detail, ask what we hold or raise a concern about how your data has been handled, the routes below connect you to the right part of our support team. Have your registered email address or account reference ready so your query can be matched to your record without delay.
Open the chat icon from any page inside your logged-in account to reach a support agent directly. Use this route for account corrections and quick data questions.
For formal data queries or account closure requests, send an email from your registered address. Include your account username and a clear description of the request so we can process it accurately.
The Help Centre inside your account dashboard covers common privacy steps — how to update contact details, review transaction records and manage your session controls — without needing to contact an agent.
Protecting your information is an operational priority, not a marketing claim. Here is how each layer of your data is handled within smtaya365, from the cookies your browser stores to the retention period after account closure.
Cookies keep your session active and remember your account settings between visits. We do not use cookies to track your activity outside smtaya365. You can manage cookie preferences through your browser settings; blocking session cookies will affect your login experience.
Access to your account requires authentication each session. If our system detects a login from an unfamiliar device or location, additional verification steps appear before the account opens. You can review active sessions from the security section of your account settings.
We hold your personal details and transaction records — including GCash and PESONet references — for as long as your account is active and for the period required by the jurisdictions where we operate. After closure, marketing use of your data stops immediately.
When this policy changes in a material way, we post a notice in your account dashboard and update the revision date shown at the bottom of this page. The current version is always the one displayed here; check back if you want to confirm what applies to your account.
These are the questions we receive most often about how your personal data is managed. If your question is not covered here, use the live chat or email route in the support section above.
No. Game studios such as Pragmatic Play, Habanero and JDB supply game content to our lobby but do not receive your personal account details. Your name, contact number and payment records stay within smtaya365's account system and are not passed to content providers.
Log in and open the transaction history tab in your account dashboard. Each deposit or withdrawal shows the date, amount and the payment method used — GCash or PESONet references are listed there. If a record looks incorrect, contact support with the transaction reference.
You can request account closure at any time through our support team. After closure, your personal details are removed from active use. We retain only the minimum transaction records required under the rules of the jurisdiction where your account was active — no further marketing or operational use of your information.
Go to account settings after logging in and locate the payment method section. Editing the mobile number linked to GCash may trigger an identity confirmation step shown on-screen. Follow the instructions displayed at that step; contact live chat if the update does not complete.
Session cookies used on the smtaya365 site help us remember your preferences and keep browsing functional. We do not track your activity on other websites or apps outside smtaya365. You can clear or restrict cookies through your browser settings, though this may affect how your session behaves on the site.
When we make a material change to this policy, a notice appears in your account dashboard after your next login. The revision date at the bottom of this page is also updated. We do not make retroactive changes that reduce your existing rights without prior notice to your registered email address.